PASSWORD/USERNAME PROBLEMS?
We recently upgraded to a faster, more reliable server. This change, unfortunately, has affected some of our members. You may find that your password is not allowing you into the Members Area. Here is how to fix the problem:
FOR ONLINE PURCHASES:
If you purchased our manual online, you may need to simply "refresh" your password. You can accomplish this by clicking HERE and entering your Transaction Number. If you don't know your transaction number, email us and we will refresh it for you. We will need the email address that you originally registered with (which is also your current username).FOR MAIL-IN ORDERS:
If for any reason your password is not working, please email us and we will assign you a new password. We will need to know the email address that you registered with (which is also your current username).FOR FIRST-TIME USERS:
If you're getting a message denying you access to our online manual, usually this is because you are not entering your username and password correctly. Make certain that you enter your username and password EXACTLY as they were sent to you! The letters are case-sensitive, so capitalize (or don't capitalize) each letter accordingly, exactly as they appear. Also, do not add any extra spaces or "copy and paste" your username/password.
If problems still persist, click here. You will need your transaction number. Our processor MSBill handles all of our transactions and deals specifically with password assignment.
Mail-Order Customers:
If you have a question or concern regarding a mail-in order, please write our customer service department.